Over the years, law firms have learned that quality service alone isn’t enough to attract and retain clients. Now, delivering quality merely gets you in the door. The new focus is on client retention. The association offers 5 key client service techniques in a highly-polished, professionally-read podcast. You can also read the article "Create a Winning Client Retention Strategy in 5 Steps" covered in the Podcast above (click the start arrow or download the MP3 file).
To see the same podcast with video visit http://www.envoyglobal.net/elawmarketing/cba. It's a Flash video that shows a slide show that is synchronized with the sound. Way cool. It's perfect for today's ADD, short-attention-span, reading by skimming Web visitors.
The podcast was created by the skilled experts at eLawMarketing, which creates lawyer blogs, podcasts and Web sites. If you'd like to have a podcast like this one, contact Josh Fruchter at [email protected] and (718) 793-7168.